Matthew Cousins

Matthew Cousins

Senior Trust Administrator | HIGHVERN

What does a typical day look like for you? 

Being a trust administrator is a rewarding and collaborative role that allows me to manage various aspects of the trust relationships with which I am involved. Some of the tasks that I do daily include addressing any issues or queries that have come through overnight, processing any payments that are due for the day and preparing documents for new investments.  I appreciate collaborating with a team of experts and learning from their insights and experiences. 

How did you get your job? 

My journey into the world of finance was not a conventional one. I pursued a different degree at university, but it did not offer the same career stability as this one. So, I began as a trainee and worked my way up through the industry, and I am now benefitting from the support and guidance of the team at HIGHVERN. 

What are the most important skills needed for your role/job?

I think that attention to detail and confidence are the most essential skills for this role. These skills may not be easy to acquire, especially when you are new to the industry, but when you seek feedback and communicate openly, these skills can soon become second nature.

Are there any future skills you will need to learn for your role? 

One of the future skills that I would like is securing qualifications, such as the Institute of Chartered Secretaries and Administrators (ICSA) or the Association of Chartered Certified Accountant (ACCA). These exams would help enhance my knowledge and understanding of the industry, as well as my job role. I am currently studying for ICSA Level 5 with the support of HIGHVERN and I can apply what I have learned to my role.

What is the best part of your job? / What motivates you in this role? 

The best part of my job is that every day is different. Even though the tasks may be the same, the clients and structures that I work with are different, so I always learn new ways of doing things. I collaborate with many individuals which helps me improve my skills along the way. I also enjoy the office culture that we have. There is no such thing as a stupid question, and everyone is ready to help each other with any queries or issues that we face. 

What advice would you give someone interested in a career in your profession?

My advice to someone who is starting out somewhere new is to be yourself and to trust your gut. This can apply to any situation that you may encounter, but when you are new to a place, being authentic is the best tip I can give as it makes the transition process much easier. 

Who inspires you and why? 

It might be a cliché response, but my mum is the one who inspires me. Her work ethic and attention to detail are some of the values that I bring with me to the workplace. 

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