Fiona Kerley

Managing Director & President, Omaroo Hotel & Jersey Hospitality Association

Fortunately there is no such thing as a typical day at work in the hospitality industry! It is a vibrant place to work and you can’t forecast what will happen from one hour to the next!

What do you think are the three most important skills to succeed in your career area?
Team Player – you are reliant on all members of the team to deliver in hospitality and it only takes one person to let the team down.
Patience – when dealing with both the general public and sta ng matters this is something you will need in abundance!
Perseverance – this is incredibly important and if you don’t succeed at rst don’t give up!

Was this something you planned to do or did you change direction at any point in the past? If so, what was that and was it easy to do?
I had always wanted to follow in my father’s footsteps and get involved with the family business, but he was keen for me to obtain some qualifications first. Listening to his advice, I trained as an accountant initially and then after we had our first child, I decided that I wanted more flexibility to look after our daughter and so gradually started to learn the business that I now run.

What do you love most about working in your career area?
The variety of people you get to meet and work with. Regardless of the difficulties you may face, someone always comes along that brightens your day.

Are there any negative aspects of working in your career area that people considering it should be aware of?
If you are work shy then this is not the career for you, but the rewards for sticking it out will far outweigh these.

What training / qualifications did you undertake for your current role or are you currently undertaking?
I haven’t taken any qualifications specifically relating to hospitality, but depending on which areas you are interested in there are plenty of relevant courses for all levels of experience and to support the different areas and opportunities within the industry.

Is there any other information that would be of interest to someone thinking of this career?
Working in hospitality is a great way to travel and see
the world, there are always job opportunities in hotels, restaurants, bars and tourist attraction.