Morgan Franklin

I complete daily tasks in security, I then help different areas and try to aid all different types of projects, no day is the same in JT which means lots of learning and change. I am always asking questions and researching; on both google and by asking other staff members, studying is a big part of my role and I am always trying to extend my knowledge at work each and every day.

What do you think are the three most important skills to succeed in your career area?
Motivation – you need the motivation to learn and work with others.
Team work – we each have our role but we all work together to ensure tasks are completed.
Patience – things go wrong and you have to try and aid in fixing them but there may be no simple answers.

Was this something you planned to do or did you change direction at any point in the past? If so, what was that and was it easy to do?
Technology is a big part of my life; I always found it easy to grasp and learn about; working with JT was not what I had planned to do though. I had studied ICT in school and college, my plan was to go to university to study healthcare due to my job previous job in a pharmacy. My teachers advised me to apply to JT and they accepted me which was truly exciting. It was hard switching from healthcare to technology, as healthcare was something me and my family always saw as my future role, but it was the best decision I’ve ever made because technology is something I naturally love and connect with.

What do you love most about working in your career area?
I love the fact that no day is the same and change is something that is a big part of my job which is interesting and challenging; learning is something I love to do and every single day I learn something new. The people I am surrounded by amazing and talented people from different backgrounds and personalities which is so inspiring.

Are there any negative aspects of working in your career area that people considering it should be aware of?
I wouldn’t say that the following point are negative, but you must be aware that they may be included within your role. You need to be able to accept change and have good people skills; you have to work with a variety of people who may have different opinions and needs, you must be respectful and patient. As for changes, these may only be small but sometimes changes are big which also means lots of learning.

What training / quali cations did you undertake for your current role or are you currently undertaking?
A good set of GCSE’s and A-levels or a BTEC, I completed a Level 3 BTEC (ICT) and was predicted triple distinction so JT went upon what was predicted, I think they’re open to a variety of different grades as long as you show you’re passionate and willing to improve/learn. They allow you to take a variety of qualifications; I am going to hopefully complete my CompTIA exams this year then hopefully go onto CCNA or a degree.

Is there any other information that would be of interest to someone thinking of this career?
Just be yourself and don’t limit yourself; If you have questions just ask as there’s no harm in asking and try to do lots of research; the more research you do the more you’ll learn and keeping up to date is key in a technology related role. Also, be honest, if you’re interested in a certain area just express it and you’ll have a better chance in getting where you want to be.

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